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IDEXX Veterinary Preventive Care Resource Center

Get the tools for client communications.

Use communication tools and social media resources to educate your clients and gain compliance.

Veterinarian with clipboard petting a yellow lab.

Before the visit

Educate your clients on the value of preventive care and set the expectation that diagnostic testing will be performed during a routine wellness visit.

Use social media for ongoing education

Ready-to-go posts to share on your practice’s social media channels as well as educational resources to deepen your social media expertise.

Get the free toolkit

Educate clients while they’re on hold

Use this on-hold recording to introduce, and reinforce, the benefits of diagnostic screenings and wellness visits.

Download the recording

During the visit

From the waiting room to the exam room, use these tools to educate clients on the value of your recommendations.

Preventive care brochure

Educate clients on the importance of their pet’s routine wellness visit and what to expect.

Parasite screening brochure

Help clients understand how regular screening helps to protect their dogs and families.

Routine wellness testing poster

Educate on what you look at during a routine wellness visit and the tests that will be performed.

Age chart poster

Educate clients on the true age of their pet and the possibility of underlying diseases.

Engaging in-clinic video

Play this video in your waiting room or exam rooms to inform pet owners about the value of diagnostic screening.

Shareable video #1

Display this video on your website or social media channels to prepare pet owners for wellness visits.

Shareable video #2

Display this video on your website or social media channels to explain the value of diagnostic screening to pet owners.

Shareable video #3

Display this video on your website or social media channels to prepare pet owners for what to expect from their test results.

Wondering how to talk with clients about preventive care?

Getting clients onboard with a preventive care plan for their pet is easier than you think. Our new e-book has a few tips to help you get the conversation started. Topics include
explaining the benefits of early detection, practicing conversational techniques with your staff, and developing a communication plan.

Download the guide

Three tick-borne disease handouts.

Tick-borne disease handouts

Inform your clients about the risks of tick-borne disease and encourage annual screenings.

Customizable protocol cards.

Customizable protocol cards

After you price for client compliance, use these cards to explain your testing protocols and show clients the pricing breakdown.

After the visit

Before calling with test results, prepare tools for follow-up conversations that help get your clients engaged and invested in regular preventive care screening.
Veterinarian and technician examining labrador.

Client communications with VetConnect PLUS

Send personalized client-friendly result summaries directly from the app.

Speak with an IDEXX Veterinary Diagnostic Consultant to learn more