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IDEXX Neo

Neo Software blog

Feature updates

Appointment Reporting and Scheduler Updates

We’ve updated Neo’s reporting capabilities, and it’s all thanks to your input! For starters we’ve added the new Appointment Summary report. This new report lets you quickly drill down into appointment data including appointments on your schedule that never arrived. We’ve also improved the Reports page, so it’s easier than ever to get the data you depend on. Individual users can now “favorite” the reports they rely on most; and new reports will automatically appear at the top of the Reports page, so you’ll know about them as soon as they’re released. We’ve also updated the schedule with the option to see appointments in a list for a more compact, printer-friendly view.

Easier sharing of medical history with clients and third parties

You asked for an easier way to share a more complete patient medical history with clients and third parties – and now you can! Vaccines, prescriptions, weights, reminders, and final results are now available in the client portal. Even better, the same medical information - plus problems - is also available for sharing through third party access

Integrated ordering and results viewing for Antech Diagnostics

We’ve given the Neo treatment to ordering and viewing diagnostic results from Antech! Now you can order tests from Antech in seconds right from a consultation. And when results are available, they’ll automatically download right to the Results tab of the patient record. Incorporating Antech ordering in Neo eliminates the need to add Antech results to a patient’s Files tab, reduces missed charges, and gives you more time for your patients—more ways Neo is making your workflow as efficient as possible!

Automated callbacks and task list updates

Manually adding callbacks to the task list? Fuggedaboutit! Now Neo lets you create automatic callback reminders for any item or service you dispense. Setup is a breeze: just enter a standard message/description for the reminder (like “Post-surgery follow up” or “New patient visit”), choose the number of days after the item is dispensed for the reminder to appear, and you’re done. The callback then appears like magic in the line-item provider’s task list after the patient invoice has been closed. Better still: you can create a consultation from the callback with one click and notes transfer from the task. We’ve also given you the flexibility to set up unlimited special actions—yet another way user feedback helps us bring you the most efficient workflow available.

iPad experience and form updates to wow your clients and staff

You’re going to love how Neo now performs when entering consultations on the iPad—it’s smooth as silk! Even better: you can add tap-able checkboxes to procedure templates and client-facing forms, so completing them is easier and more efficient than ever, whether you’re a client giving consent or a doctor completing SOAP notes. Inserting images into forms is a breeze now, too: just select any image stored on the device; and you’re done!